Privacy policy

Updated: 20 October 2026

Operator (legal name): 深圳市鱼阅智能科技有限公司

privacy@stagemate.site

2026-10-20.2

1. Scope and overview

This policy explains information processing by the StageMate apps and website when providing score management, reading, practice, accounts, sync and sharing. Features differ by platform, version and distribution channel; data associated with an unused feature is not necessarily processed. Please review the camera, AI recognition, cloud storage and deletion sections. Use the contact address below for questions or requests.

2. Information and purposes

• Accounts and authentication: email, user identifiers and authentication information support registration, sign-in and recovery. • Scores and user content: PDFs, images, titles, artists, annotations, Setlists and settings support reading, editing, organisation, export and the sync or sharing you use. Recording features also create audio files you save. • Transactions and access: order identifiers, purchase or redemption status, subscription dates and entitlement records support activation, restoration and verification. The relevant store or payment service handles payment-account or card details. • Usage and diagnostics: feature events, versions, necessary device or installation information, errors and request records support statistics, troubleshooting and operation. • Support: we process the email, description and attachments you choose to send to respond and resolve issues. Avoid unrelated sensitive information.

3. Local libraries, cloud sync and sharing

Scores and settings can be stored locally. Enabling Apple iCloud sync stores and syncs relevant content through your iCloud account. Android account cloud features store library files and related data on servers. Cloud storage retains content; it is not merely temporary recognition in memory. Sharing makes relevant files and information available to recipients. Copies already downloaded, exported or separately saved do not automatically disappear when you delete a file or stop sharing. Only share content you are entitled to share. Disabling sync, signing out, uninstalling and deleting cloud data are different actions. iOS and Android currently provide separate cloud services and purchase access.

4. Camera, facial movements and microphone

• Hands-free turning: with camera permission, eye and head movements are analysed on-device to turn pages, not to identify individuals. Detection does not upload camera frames as scores; temporary frames and results are not retained as facial profiles. • Camera import: photos you save become score images; subsequent sync, sharing or cloud recognition follows those features’ processing. • Tuning and sound analysis: the microphone analyses pitch or rhythm. Deliberate recording creates audio files, so this is not a promise that no audio is ever saved. • Files and photos: items selected through system pickers are processed for import or export. You can revoke permissions in system settings. Related features may stop working; this does not automatically delete existing library content.

5. Score recognition and AI processing

Recognition reduces manual entry; check results before saving. Versions supporting cloud recognition send the necessary compressed score image when online and access and quota allow, to extract title, composer, key, capo and tempo. Sign-in is not required and recognition may run after import. Android can use on-device recognition offline. Features vary by platform, version and channel. Recognition does not modify originals or upload hands-free page-turning camera frames or microphone recordings for this purpose. Originals, saved results and synced files are library data managed through their respective save and delete actions. Anonymous Android recognition uses an app-generated random installation ID for quotas and abuse prevention; signed-in recognition uses the account and verified entitlement. The independent recognition service does not write request images into its quota database. Request status, results and usage records follow a cleanup policy of up to 90 days, separate from library files. Cloud processing may also involve necessary service logs and third-party processing; releasing local temporary images does not mean that no cloud records are retained. Data requests: privacy@stagemate.site.

6. Analytics, SDKs and website storage

The Apple app uses Microsoft Clarity for screen visits, feature events and SDK session analysis. Signed-in Android foreground use submits account-linked activity times and app version for active-user statistics; this is separate from Clarity. Android’s Google ML Kit performs recognition on-device. Its SDK also processes model, system and app versions, installation identifiers, performance and error diagnostics. On-device recognition does not mean there is no SDK diagnostic processing. The website uses browser local storage to maintain sign-in. Clearing it may sign you out, but does not delete the server account or library. Cloud operation also processes necessary request and error records.

7. Providers and disclosures

Accounts, cloud, recognition, analytics and payments may use third-party services. The list below explains providers, purposes, data and official links. Processing is limited to the relevant features. Alipay disclosure is part of this policy. Its payment service is called after the necessary authorisation. We do not collect Alipay payment passwords or send scores or turning frames. Cancelling does not affect local reading. Separate consent is sought where required.

8. Retention, deletion and backups

Local content remains until deletion or clearing app data. Cloud content is stored for accounts, sync and sharing. Supported Android versions allow recovery from trash for 30 days before cleanup; permanent deletion and account deletion require confirmation. Transactions, security records and backups may be retained for settlement, security or legal requirements. Offline and shared copies affect deletion scope; recipients’ saved files cannot be recalled. Signing out, uninstalling or deleting an account does not cancel subscriptions: use the purchase channel.

Account deletion instructions https://stagemate.site/en/delete-account

9. Your choices and requests

Within supported features, you can view, edit, export or delete library content, manage permissions and sync, and manage subscriptions through the store. Account controls depend on the platform’s available functionality. Email privacy@stagemate.site to request access, correction, export or deletion of account-related data, or to question or object to processing. Include your platform, account email and request. We may verify ownership to prevent unauthorised access or deletion. Do not send passwords, verification codes or full card details. Required records, copies held by recipients or data independently managed by third parties may limit what can be done; we will explain relevant limitations for your request.

10. Security and processing locations

Supabase provides account authentication. Android versions supporting the new backend use servers we manage for cloud score files, sync, sharing and necessary service logs. Lovable hosts the website frontend; older services may still use legacy Cloud endpoints. We remain responsible for accounts and user content under this policy. Information may be processed outside your region; material changes will be announced with applicable safeguards and required consent. Processing and location requests: privacy@stagemate.site.

11. Minors

Minors should use accounts, sharing, sync and purchases with a guardian. Processing personal information of children under 14 requires guardian consent and appropriate protection under applicable law. Guardians can request access, deletion or report improper processing through the privacy address; ownership is verified.

12. Updates and contact

We display the update date here and revise the notice as functions and processing change. Material changes will be communicated through available channels as required. Where separate consent is needed, continued use does not replace it. Privacy questions and data requests: privacy@stagemate.site Website: https://stagemate.site Include the platform, app version and issue. No password or verification code is needed.

Payments and third-party services

Alipay App payment SDK

Alipay Payment Technology Co., Ltd.; invoked in the website Android edition after Alipay payment authorisation. Processes orders, resettable device IDs (Android ID/OAID), device/system, sensor list, screen density, carrier, Wi-Fi and network data for payment and security. Contact: 95188. StageMate does not collect payment passwords or send scores or turning frames.

Official notice and privacy policy https://opendocs.alipay.com/common/02kiq3

Stripe

Website payments and subscription management use account ID, email and order/plan information. Stripe handles payment details entered at Checkout; we receive order, subscription and verification results, not full card numbers or security codes.

Official notice and privacy policy https://stripe.com/privacy

Supabase

Supabase provides account authentication. Android versions supporting the new backend use servers we manage for cloud score files, sync, sharing and necessary service logs. Lovable hosts the website frontend; older services may still use legacy Cloud endpoints. We remain responsible for accounts and user content under this policy. Information may be processed outside your region; material changes will be announced with applicable safeguards and required consent. Processing and location requests: privacy@stagemate.site.

Official notice and privacy policy https://supabase.com/privacy

AIPing / GLM

北京清程极智科技有限公司 · aiping@qingcheng.ai Cloud-enabled Android and iOS versions send the compressed score image and necessary request information to AIPing through the independent recognition service when online and access and quota allow. Android can use local OCR offline. Anonymous recognition uses a random installation ID for quotas and abuse prevention, not page-turning camera frames or microphone recordings. Check results before saving. See the provider’s official notice or contact StageMate for data requests.

Official notice and privacy policy https://www.aiping.cn/

Lovable

Supabase provides account authentication. Android versions supporting the new backend use servers we manage for cloud score files, sync, sharing and necessary service logs. Lovable hosts the website frontend; older services may still use legacy Cloud endpoints. We remain responsible for accounts and user content under this policy. Information may be processed outside your region; material changes will be announced with applicable safeguards and required consent. Processing and location requests: privacy@stagemate.site.

Official notice and privacy policy https://lovable.dev/privacy
Terms of service https://stagemate.site/en/terms